Terms of service
Welcome to LUMARA. These Terms of Service govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to these Terms of Service.
Please read these terms carefully before using our website.
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General Conditions
By accessing or using the LUMARA website, you agree to comply with these Terms of Service and all applicable laws and regulations.
We reserve the right to update, modify, or replace any part of these Terms of Service at any time. Any changes will be effective once posted on this page.
2. Products and Product Information.
LUMARA offers decorative and handmade candle products.
We make every reasonable effort to display our products, colours, designs, and descriptions as accurately as possible. However, due to differences in screen displays and the handmade nature of certain products, slight variations in colour, design, size, or appearance may occur.
Product availability may change without prior notice.
3 . Pricing
All product prices displayed on our website are listed in Indian Rupees (₹), unless otherwise stated.
We reserve the right to change product prices at any time without prior notice. The price applicable to your order will generally be the price displayed at the time of purchase.
4. Orders
When you place an order with LUMARA, you agree to provide accurate and complete information, including your name, delivery address, contact details, and payment information.
We reserve the right to refuse, cancel, or limit any order if we believe there is an issue with the order, payment, product availability, incorrect pricing, or suspected fraudulent activity.
5. Payments
Payments may be processed through the payment methods available on our website at the time of checkout.
By placing an order, you agree to provide valid and accurate payment information. LUMARA does not intentionally store your complete payment card information when payments are processed through third-party payment providers.
6. Shipping and Delivery
Delivery timelines may vary depending on product availability, order processing, shipping location, and courier services.
While we make every effort to deliver orders within the estimated timeframe, delays caused by courier partners or circumstances beyond our reasonable control may occur.
Customers are responsible for providing an accurate delivery address and contact information.
7. Returns, Refunds and Replacements
Returns, refunds, and replacements are subject to our applicable Return and Refund Policy.
Customers should review the Return and Refund Policy before placing an order.
8. Handmade and Decorative Products
Some LUMARA products may be handmade or individually crafted. Minor variations in appearance, colour, texture, shape, or finish may occur and may not necessarily be considered defects.
Please follow appropriate candle safety precautions when using any candle products.
9. Intellectual Property
All content available on the LUMARA website, including but not limited to our brand name, logo, product images, designs, graphics, text, and website content, is the property of LUMARA or its respective content owners.
You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without prior written permission.
10. Prohibited Use
You agree not to use our website for any unlawful or unauthorized purpose.
You must not attempt to:
Misuse or interfere with our website
Submit false or fraudulent orders
Copy or misuse our content without permission
Attempt unauthorized access to our systems
Use our website in a manner that may harm LUMARA or other users
11. Third-Party Services
Our website may use third-party services, including payment providers, Shopify, shipping partners, analytics services, and advertising platforms.
These third-party services may have their own terms and privacy policies. LUMARA is not responsible for the practices or policies of third-party services.
12. Limitation of Liability
To the extent permitted by applicable law, LUMARA shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our liability, where applicable, shall be limited to the value of the relevant order or product.
13. Privacy
Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect personal information.
14. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated revision date.
Your continued use of our website after changes are posted constitutes acceptance of the revised Terms.
15. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
LUMARA
Email: lumaraflames@gmail.com
Phone/WhatsApp: +91 7982945468
Address:
A-750, Dada Bhaiya Mandir,
Ghoga Road, Dariyapur Kalan,
Delhi – 110039, Delhi, India